Technical Frequently Asked Questions (FAQ)

General Service Questions

If I become a subscriber, will I still need an Internet Service Provider?
Will my browse time be monitored or restricted?
What type of computer hardware and software do I need to use this service?
How many e-mail accounts can I have with my cable modem service?
Sounds great! What do I need to do to subscribe to this service?

General Service Answers

1. If I become a subscriber, will I still need an Internet Service Provider?

Your service includes an Internet Service Provider as part of the cable modem service package. Your service package also includes an e-mail account(s), news, World Wide Web access and web space.

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2. Will my browse time be monitored or restricted?

No, your browse time will not be monitored or restricted.

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3. What type of computer hardware and software do I need to use this service?

If you have a PC, you will need a minimum of a Windows 95 operating system, 125 megabytes of hard disk space, and 16 megabytes of RAM (although we recommend at least 32 megabytes of RAM). A processor of 133mhz or higher is also recommended.

If you have a Macintosh, you will need a minimum of a System 8.0, 50 megabytes of hard disk space, and 32 megabytes of RAM (although we recommend at least 64 megabytes of RAM). However, if you are using a one-way Com21 cable modem, you will need System 8.5 to 9.0 and IPNetRouter software.

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4. How many e-mail accounts can I have with my cable modem service?

The number of e-mail accounts included in your service package will vary by market. Contact your local cable provider for more information.

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5. Sounds great! What do I need to do to subscribe to this service?

Contact your local cable provider for subscriber information.

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