Important Information Regarding Your Phone Service

4/13/2010

Dear Kraus Digital Phone Customers:

As part of Kraus commitment to providing valuable, high-quality service, we are making improvements to our phone service. These phone service updates will become effective April 14, 2010.

Important Update:

Reset Voicemail: Due to the service updates, you will need to reset your Voicemail after April 14, 2010. Please be advised, all prior Voicemails will no longer be accessible from your telephone or website on this date.

Reset Voicemail Instructions

Voicemail Set Up:

Dial [*98] from your phone. Important: To prevent billable charges, make sure to enter *98 to get to your mailbox prior to entering your temporary passcode found in the next step.
When prompted, enter your temporary passcode [0000] followed by the [#] key.
You will receive a message telling you the passcode has expired, and prompting you to enter a permanent passcode followed by the [#] key.
Once you have entered the permanent passcode and pressed [#], you will receive a validation prompt asking you to re-enter your code and press [#].
Follow the rest of the prompts to record your name and greetings.

To Access Voicemail:

From Home/Business: Dial [*98] from your phone and you will receive a prompt to enter your passcode followed by the [#] key.
Remotely: Dial your phone number and wait for your voicemail message to answer. At the point you hear the message, press [*] and you will then receive a prompt to enter your passcode followed by the [#] key.

If you have any questions, or would like to find out more about the service updates, please e-mail artkraus@krausonline.com or call (815) 478-3333. An updated feature guide will be provided under the Feature Guide tab on our web portal.

Thank you for using Kraus Digi-Phone Service.

Sincerely,

Art Kraus
Kraus Cable TV